Refund policy

Draft — to be reviewed. This text is a working draft and is not yet in force.

Last updated: 23 October 2026

You can try Designer Lab free for 30 days before you pay anything, so you know what you are buying. If a paid plan is still not right for you, this is how refunds work.

14-day refund on your first payment

If you ask within 14 days of your first payment for a Pro or Studio plan, monthly or yearly, we refund that payment in full. No reason is needed.

Renewals

• Yearly plans: if you forgot to cancel and ask within 14 days of the renewal date, we refund the renewal in full.
• Monthly plans: renewals are not refunded, but you can cancel at any time and keep your plan until the end of the month you paid for.

When something went wrong

If you were charged twice, charged after cancelling, or could not use Designer Lab because of a fault on our side, tell us and we will put it right, including a refund where that is fair.

How to ask

Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles returns. To ask for a refund, use the link in your Paddle receipt email or go to paddle.net, or write to us at hello@designerlab.app with the email address you paid with. Refunds go back to the original payment method, usually within 5 to 10 working days. A refunded plan ends when the refund is made.

Your legal rights

This policy does not affect your rights under consumer law where you live.